Resorts World Casino Reviews

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Resorts World Casino, Jamaica: Hours, Address, Resorts World Casino Reviews: 2.5/5. Resorts World Catskills; Reviews; Reviews. Nice and clean casino but only one cash machine at that time. Service is not so good.

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Looks like we lost out in the 'Game of Tiers' this time… Unfortunately, we're still unable to reopen our casino due to tier 3 local restrictions. We're crossing our fingers we'll be able to open soon as the Government continue to review local tiers every 2 weeks, and we'll be sure to keep you updated with any news of re-opening as soon as we know!

We would like to thank our incredibly valued and loyal customers for their ongoing support and understanding during these unprecedented times. We hope you and every member of the public remain healthy and well.

As we look forward to welcoming you back to our Casinos soon, it's our priority to make sure your visit will be as safe, and as enjoyable, as possible. See here to find out how you can help keep yourself, and others safe by following the new Covid-19 safety precautions we have put into place at our Casinos.

In line of government, guidelines face masks are now mandatory in our casinos in order to keep yourself and others safe. Should you need it, PPE is available at reception.

We're a little different to the rest of our Genting UK family. We're more than a casino, we're a casino experience. All the fun of the Genting casino, plus a little bit of everything you love and more.

Take your pick from our huge range of restaurants from classic favourites like Miller & Carter, Zizzi and TGI Fridays, to rooftop drinks and dining at Sky By The Water, Take your pick here.

You can even make a weekend of it with luxury stays at our Genting Hotel with Santai Spa and a little outlet shopping at big brands like Nike, Levi's and Kurt Geiger to enjoy too, all under one roof.

We're serious about slots, with over 100 machines and also home to roulette, baccarat, blackjack and a high stakes area.

Keep up-to-date on our latest news on social. Just search for Resorts World Casino (RW_Casino).

MY GENTING

Resorts World Casino is now part of the new My Genting Loyalty Programme. All existing and new customers will be on this Programme as opposed to the Genting Rewards. For terms and conditions please click here or speak to a member of the Resorts World team when you visit.

To find out more about the My Genting loyalty programme click here

RESORTS WORLD CASINO

Pendigo WayBirminghamB40 1PU

TEMPORARILY CLOSED- WE HOPE TO SEE YOU SOON

NOT A MEMBER? REGISTER NOW

Membership is not required, however you can register in advance now for quicker entry on your first visit.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have read the response from Resort World Casino and would like to know who is this person and their title that answered the complaint because I never spoke with this person Yes I received my win//lose statement but the complaint was that my husband had not received his and that they would not release the statement to him if he came in person to pick it up Since then he received the statement weeks later waiting for them to mail it out causing an unnecessary inconvenience for us In trying to resolve the problem we received the rudest treatment from the [redacted] It seems to me that your establishment thinks it's ok to treat your customers however you see fit and that is not okWhat is the action taken against the [redacted] ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon [redacted] , We have received the RevDex.com complaint letter # [redacted] from customer [redacted] We responded to [redacted] and let her know that we mailed her win/loss statement on February **, We appreciate her feedback about our staff member and we will take it into considerationPlease let me know if you would like any additional information from us regarding this complaint Best regards, [redacted]

Revdex.com:At this time, my complaint, ID *** regarding Resorts World Casino New York City has been resolved--MAYBEI posted on their *** page twice and was contactedThey said they took my address off their mailing list but I have had no
outside confirmation
(By clicking 'OK', your complaint will be closed as Resolved.)
Sincerely,*** ***

Well I appreciate the help of the Revdex.com and understand your guide lines but overall I am still not pleased with this business and how they handled this situation. So, if you have to close this case then do so and thank you once again

Revdex.com:At this time, I have not been contacted by Resort World Casino New York regarding complaint ID ***.Sincerely,*** *** ***

Revdex.com:At this time, I have not been contacted by Resort World Casino New York regarding complaint ID [redacted].Sincerely,[redacted]

Good Afternoon [redacted],
We have received the Better Business..
Bureau complaint letter #[redacted] from customer [redacted]. We responded to [redacted] and let her know that we mailed her win/loss statement on February **, 2014. We appreciate her feedback about our staff member and we will take it into consideration. Please let me know if you would like any additional information from us regarding this complaint.
Best regards,
[redacted]

Resorts World Casino Reviews Yelp

You can even make a weekend of it with luxury stays at our Genting Hotel with Santai Spa and a little outlet shopping at big brands like Nike, Levi's and Kurt Geiger to enjoy too, all under one roof.

We're serious about slots, with over 100 machines and also home to roulette, baccarat, blackjack and a high stakes area.

Keep up-to-date on our latest news on social. Just search for Resorts World Casino (RW_Casino).

MY GENTING

Resorts World Casino is now part of the new My Genting Loyalty Programme. All existing and new customers will be on this Programme as opposed to the Genting Rewards. For terms and conditions please click here or speak to a member of the Resorts World team when you visit.

To find out more about the My Genting loyalty programme click here

RESORTS WORLD CASINO

Pendigo WayBirminghamB40 1PU

TEMPORARILY CLOSED- WE HOPE TO SEE YOU SOON

NOT A MEMBER? REGISTER NOW

Membership is not required, however you can register in advance now for quicker entry on your first visit.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have read the response from Resort World Casino and would like to know who is this person and their title that answered the complaint because I never spoke with this person Yes I received my win//lose statement but the complaint was that my husband had not received his and that they would not release the statement to him if he came in person to pick it up Since then he received the statement weeks later waiting for them to mail it out causing an unnecessary inconvenience for us In trying to resolve the problem we received the rudest treatment from the [redacted] It seems to me that your establishment thinks it's ok to treat your customers however you see fit and that is not okWhat is the action taken against the [redacted] ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon [redacted] , We have received the RevDex.com complaint letter # [redacted] from customer [redacted] We responded to [redacted] and let her know that we mailed her win/loss statement on February **, We appreciate her feedback about our staff member and we will take it into considerationPlease let me know if you would like any additional information from us regarding this complaint Best regards, [redacted]

Revdex.com:At this time, my complaint, ID *** regarding Resorts World Casino New York City has been resolved--MAYBEI posted on their *** page twice and was contactedThey said they took my address off their mailing list but I have had no
outside confirmation
(By clicking 'OK', your complaint will be closed as Resolved.)
Sincerely,*** ***

Well I appreciate the help of the Revdex.com and understand your guide lines but overall I am still not pleased with this business and how they handled this situation. So, if you have to close this case then do so and thank you once again

Revdex.com:At this time, I have not been contacted by Resort World Casino New York regarding complaint ID ***.Sincerely,*** *** ***

Revdex.com:At this time, I have not been contacted by Resort World Casino New York regarding complaint ID [redacted].Sincerely,[redacted]

Good Afternoon [redacted],
We have received the Better Business..
Bureau complaint letter #[redacted] from customer [redacted]. We responded to [redacted] and let her know that we mailed her win/loss statement on February **, 2014. We appreciate her feedback about our staff member and we will take it into consideration. Please let me know if you would like any additional information from us regarding this complaint.
Best regards,
[redacted]

Resorts World Casino Reviews Yelp

At the beginning of March 2018 I checked the slot machine which showed that I earned over 8,000 Tier Points for the year starting April 1, 2017!and ending March 31, 2018 which entitled me to an upgraded players card ???? from silver to gold status. I went to the reward desk and after checking the computer ???? they gave me a gold card good till April 30, 2018 for one month stating that I would have to come back during the month of April and they will give me a gold card good until March 31, 2019. When I went back on April 2, 2018 they said that I did not earn the 8,000 required points and downgraded me back to silver card. I showed them a photo that I took from a slot machine proving that I did in fact earn over 8,300 points and they said it was a mistaken When I protested to the supervisor she said that I was not the only one and that there were many others and that she would forward all the complaints about not upgrading our cards to the department that takes care of it. Every time I call Resorts World all I get is a recording and I can never get a live person on the phone. This is not the way to deal with their customers. I cannot even locate a number for the casino control commissioner if there is one.

I had 57361 when I checked 3739 shy of a black card. I also was robbed by resorts world casino nyc of my teir point and when ask I was threaten by Ricardo a very uneducated host at resorts world nyc. I was told by wileto that I only had 49000 which is not true . He also mentioned that the machine was counting the the points wrong. Yeah ok ???? wileto ( lies ) also they consolidated my win loss statement for taxes and it do not match my records. I erge I.r.s. And the gaming commission to look ???? into this b.s. ( amazing )move over mafia there is a new capo in town. Not to mention the wanna be gangster employees that live right in our community and think that the can violate business to costumer rights. Only if you give them tips then you good with them. It's called extortion and it's illegal. Will be contacting the queen district attorney , and abc7 really soon about this type of behavior from employees at resorts world casino nyc.

Casino in texas. Revdex.com:At this time, I have not been contacted by Resort World Casino New York regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Resort World Casino New York has been resolved.
(By clicking 'OK', your complaint will be closed as..
Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have read the response from Resort World Casino and would like to know who is this person and their title that answered the complaint because I never spoke with this person. Yes I received my win//lose statement but the complaint was that my husband had not received his and that they would not release the statement to him if he came in person to pick it up. Since then he received the statement weeks later waiting for them to mail it out causing an unnecessary inconvenience for us. In trying to resolve the problem we received the rudest treatment from the [redacted]. It seems to me that your establishment thinks it's ok to treat your customers however you see fit and that is not ok. What is the action taken against the [redacted]?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I had a very bad day at resorts world casino a young black woman who works at the genting casino on the 1st floor had such a nasty attitude when I tried to get help from her. It got worse after she walked away and I told her she should not work here if she cannot deal with people. She turned and said something and I admit I called her the 'The B word'. She then told me to shut the 'F UP'. I was going to apologize for calling her a .. but after her comment to me I made several complaints. Lets see how they handle that matter. Seriously they need to have a meet with their employees on how to conduct themselves. I personally believe if you don't like your job in customer service then go find another job.

OOPS! Wolf quest login. I forgot to put this information in she told me your luck that I don't do anything to you, Sounds like she was threatening me. Seriously this is the type of people they want to work for them and expect us to accept this behavior, I admit my wrong in what I said first but she should have know better, I always think if you have problems don't bring it to the work place.

My name is Mikiya Williams and I banned my self I went back a few months after and just got back tonight they didn't even check my id they just let me in I have a problem and they are not doing they JOBS THEY SHOULD HAVE ARRESTED ME THEY SHOULD BE PUNISHED AS WELL FOR NOT DOING THEY JOBS I NEED HELP PLEASE

This casino resorts world casino robs their costumer. The technical department are refusing to fix issues with the mechines ( vtl ) casino goers are putting thousands of dollars into slots machine and table games that the technical department claimed that were fixed , but have touch screen issues and a lot more issues. The whole entire management staff needs to be replaced. The managers cannot accept complains and find a solution to comfort the paying costumers. I erge lottery and the gaming commission to look into these complaints before it hits the evening news , which will lead to a class action against resorts world casino and lottery. I have over 500 signatures for these issues that are not being looked at by the gaming commission , since the staff at the casino are not taking complaints at this time.

Review: On Nov. * 2013, I called Resorts World Casino in regards to a concert being held there that evening. I was informed via the phone, tickets were available for purchase at the coat check. I drove to the casino and was informed by the employee tickets were on sale for $25. I informed her that tickets were $20 as the sign directly next to the window indicated. Tickets were $20 in advance and $25 at the door. As it was 11:30am and the concert did not begin until 9:00pm I was clearly not purchasing tickets at the door. She tried contacting a manager and was unsuccessful. I spoke to another manager at customer service who did contact the events manager who informed him that the signage 'at the door' meant the day of the event. I have spoken [redacted] my entire life and I do not remember learning that when you wrote the purchase price for tickets at the door meant the same as the day of. I am very unhappy as I was not expecting to purchase tickets for an additional $5.00 after driving from Long Island to Brooklyn. Had I been informed that the purchase price was going to be the same price as at the door I would have saved myself the 2hr drive there and back and made one trip in the evening. They need to be clear in their policy. One statement does not stand for the other. If you mean to say prices go up on the day of the event please state that. Not that the purchase price goes up at the door.Desired Settlement: I wish to be refunded the additional $5.00 per ticket which I purchased. I purchased 7 tickets so I wish to receive a refund of $35.00.
They must be clearer in their advertising
Consumer
Response:
At this time, I have not been contacted by Resort World Casino New York regarding complaint ID [redacted].
Sincerely,

Review: I was playing a slot game at the casino one day, when I ended up winning $71.48. When the voucher for the $71.48 was printed by the machine, the barcode was defective and the casino refused to pay me the allotted money. In order to solve the problem, I went to the cashier for assistance but they were unable to help me. They then referred me to the higher management who said that I would only be granted $25 for the voucher. I declined and wrote an e-mail explaining the situation to the casino itself, as advised by [redacted], but I never received a response. I shouldn't be held responsible for their faulty machines and technology.Desired Settlement: I would like to receive a $71.48 payment.

Review: I was gambling at resorts world casino and there was a misunderstanding involving a jacet that had been left on a chair for several hours. I was under the impression that it had been left ny someone and I did make a mistake and took the jacket. As soon as the lady came back and was looking for the jacket I admitted that I had taken it an retreived the jacket and gave it back. I was not allowed to explain my position and I was treated like a criminal. Three security guards got EXTREMELY aggressive with me calling me a drug addictand one even put her fingers in my face. As we were walking by other patrons they were saying this girl is a theif she is a theif. I honestly thought that the jacket was left by someone and my intention was not to hurt anyone. I was subsequently banned from the casino with no ability to defend myself. My players club card has nearly 30,000 points on it which translates into approximately $300. I do not think it is fair that they get to take that from me. Not only did they humiliate me and jump to untrue conclusions, they were extremely aggressive and made threatening remarks. I do do not feel that it is fair that I was treated in the manner that I was. I had the forsight to tape record what was going on on my cell phone and the behavior of these security guards was actually quite scarey and I felt very intimidated. I would like this incident to be investigated and I would like to appeal my expulsion from the casino.I admit that I made a istake by taking the jacket but I was under the impression that it had been left by someone as it was on the chair for several hours. As previously stated as soon as I found out that the woman was looking for it I told the security guards that I had it. If my intention was to steal the jacket I would not have returned to the room in which it was left.
I also had another incoident several months ago in which one of the machines malfunctioned and I was told by the slot employeee that I would be getting a refund totalling $330. After several hours I was told that it needed furthur review and they have concluded that I will not receive any money. I have asked repeatedly for something in writing which includes the explanation for why I was initially told I would get paid and then the situation changed.I have attempted to follow up on this situation and I have received nothing but unprofessional comments made specifically by [redacted] slot [redacted].Desired Settlement: I would like a refund for my cash with regards to the malfunction on the screen. REgarding the incident with the coat I would like the security guards disciplined and I would like to appeal my expulsion from the casino.

World Resort Casino In Queens

Review: On march ** at 2:57 pm, I had an emergency that I had to leave slot machine R09-13 for few seconds and had a person watch my machine. When I came back I realized the money had been taken out by someone. The amount was $449.35. I immediately reported this incident to the staff at the casino. They helped me set up the case and stated that they will track down the person via casino surveillance tapes and attempt to chase back the money taken. The staff refused to give me any form of proof or names so I can track this incident. Instead, the staff told me they will contact me via my phone number with the result in two weeks.
Now 3 weeks had passed, I made multiple attempts in calling the casino for the status of the case and did not get any answer from the casino. The representative either said they can not find the case or told me that they will call me back after looking thru their documentation of the case. I never received any of their call backs and realized it was a way for them to dismiss my complaint.Desired Settlement: I am asking the casino to perform their investigation of the case that was promised by them and provide the result to me.
Consumer
Response:
At this time, I have not been contacted by Resort World Casino New York regarding complaint ID [redacted].Sincerely,[redacted]

Review: How do I get MY address off of Resorts World Casino New York City mailing list? I have NEVER been there. I have NO intention of EVER going there. Someone else used MY address and I know they will sell this list! They say I have to come in. I WILL NOT go there--I don't have time for that and I never go to [redacted]. And of course I can't prove I'm the person named on the mail because I'm NOT. Then they want a NOTARIZED letter saying I'm the person I'm not! Why is a mailing list such a big deal? No other company has ever given me such a hard time and I call a lot of them because of mail to former residents of this house (from over 3 years ago!). The name on the mail is [redacted] and the street is spelled [redacted] instead of [redacted]. [redacted] does NOT live with me or in my house but she apparently gives out my address for mail.Desired Settlement: I want MY address removed from their mailing list.
Consumer
Response:
At this time, my complaint, ID [redacted] regarding Resorts World Casino New York City has been resolved--MAYBE. I posted on their [redacted] page twice and was contacted. They said they took my address off their mailing list but I have had no outside confirmation.
(By clicking 'OK', your complaint will be closed as Resolved.)
Sincerely,[redacted]

Review: I want my win/loss statement. I do not understand why I can not view or print it online. I do not understand why I can not pick it up at the resorts location. I asked for my statement on February *, 2016. I want to file my taxes because I need funds. I was told I would receive my win/loss statement in 5 to 10 business days. I called up Resorts twice to see if they can verify if my statement was in the mail, they said they can not verify this information. For a gambling institution to gain so much money how can you not keep track of this information. I called a second time and was told only the manager can look into my problem but none was available at the time so I left my number so some one can call me back. I sometimes use my Resorts card and sometimes don't because I feel they are tracking my card and make me loose sometimes. But regardless of this I spend thousands of dollars a year at this location, so I won't be ignored. Maybe this complaint will get their attention so I can receive a call back to see how long I have to wait for my statement or whether I'm able to pick it up at the Resorts location.Desired Settlement: I just need my paper work so I can file my taxes and recoup some of my gambling losses. And higher free plays on my card wouldn't hurt.

Resort World Casino New York Rating

Description: CASINOS

Address: 110-00 Rockaway Blvd, south ozone park, New York, United States, 11420

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